The Bupa Advisor Desktop is a brand new concept that was designed to meet a business need; to consolidate all Bupa’s information systems into one portal.
We designed and built an internal system around this idea to greatly reduce the time it takes for a service agent to respond to a customer call (therefore saving millions of pounds for the organisation).
This browser-based system will, over time, completely replace a number of traditional software products. Basing such a system on open source web technologies has also greatly reduced development time and cost of delivery.
The design leverages the Bupa brand guidelines to create a bright, vibrant and welcoming environment for the service agents who will be using at it for extended periods of time.